Urbanest Cleveland Street,
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What payment methods are accepted? 

Rent can be settled via fortnightly direct debits (using an Australian bank account, Visa, or Mastercard) or through a single upfront payment.

Are there extra fees?

Surcharges apply to all credit card and Mastercard/Visa transactions and must be paid at the time of booking.

How is a cancellation request submitted?

 All cancellations must be sent formally via email.

Is there a period for a full refund? 

Yes. A "cooling off" period applies for 48 hours after the holding deposit is paid, or until the tenancy begins, whichever happens first. A Refund Form must be submitted to receive these funds.

What happens if the deadline is missed? 

If the cooling-off period expires or the tenancy agreement is not signed within the required timeframe, the booking is cancelled, and the holding deposit is retained by the provider.

What if a student visa is denied or a university offer is not received? 

A full refund of all fees and deposits is granted. To qualify, written evidence of the denial must be provided along with a Refund Form at least 3 days before the tenancy start date.

Can the provider cancel a booking?

Yes. Management may cancel a booking if the information provided is false or if the terms of the booking are breached. In such cases, the provider may retain all paid funds.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.