Chapel Heights Roost,
Durham

1. Payment to Secure Booking

• A payment is required at the time of booking to secure the room.
• Accepted methods: card or open banking transfer.
  
  

2. How Booking Payment is Treated

England

• Any rental payment made at booking is deducted from the final rent instalment.
• If the rental agreement is signed on or after 1 August, the first instalment must be paid according to the payment schedule.

3. Rent Payment Schedule

• Students can select a preferred payment schedule during booking.
• The full payment schedule is available before accepting the rental agreement.
  Payments must be made in line with the agreed schedule.
  
  

4. Guarantor & Payment Liability

• A guarantor is required (subject to eligibility criteria).
• The guarantor is responsible for any unpaid rent or outstanding balances.
  Student Roost will contact the guarantor only if payments are missed.
• Failure to provide a guarantor may result in booking cancellation.
  
  

5. Dual Occupancy (If Applicable)

• Both residents are jointly liable for rent.
  An additional fee applies and must be paid according to the payment schedule.
  
  

6. Discounts & Incentives

• Discounts or cashback offers are subject to campaign terms.
• Typically applied to the final rent instalment.
• Prices may vary due to dynamic pricing.
  
  

7. What Rent Includes

Rent includes:

• Utility bills
• Internet
• Contents insurance
• Access to communal spaces
• Maintenance service (excluding resident-caused damage)
• Parcel service
  
  

Rent does not include:

• Laundry usage (where applicable)
• Optional internet or insurance upgrades

Can my booking be cancelled before I check in?

Yes. Your booking may be cancelled if:

• Rent or deposits are unpaid
• A valid guarantor agreement is not provided
• You fail to check in within 14 days of the tenancy start date (unless otherwise agreed)
• You are unable to start or continue your course

Can my tenancy be terminated after I move in?

Yes. Termination may occur if:

• You are no longer a full-time student in the UK
• You engage in criminal or anti-social behaviour
• You breach the tenancy/occupation agreement
• Rent remains unpaid via legal proceedings

Termination does not remove liability for unpaid rent or contractual obligations.

What is the cooling-off period?

You may cancel for a full refund of deposits and payments if you cancel:

• Within 3 days of accepting your agreement
• Within 24 hours if your booking is made on or after 1 August

The cooling-off period ends once you collect your keys.

What happens if I cancel after the cooling-off period?

You remain liable for rent for the full tenancy term, unless:

• You meet the Cancellation Criteria, or
• You provide a suitable replacement tenant/contract holder

What qualifies as a replacement tenant?

The replacement must:

• Be a student
• Meet the property’s accommodation preferences
• Have no outstanding arrears
• Sign the agreement for the remaining tenancy period

A £50 tenancy takeover fee applies.
Takeovers are only permitted until 31 May of the academic year.

When can I cancel without penalty?

Cancellation may be approved under the following Cancellation Criteria:

• Visa refusal (application declined, not later revoked)
• Academic failure (required grades not achieved; no longer a student)
• Exceptional circumstances, including:
  • Serious medical conditions
  • Bereavement
  • Other qualifying ANUK/Unipol Code grounds

What evidence is required?

Official supporting documents from relevant authorities, such as:

• UCAS
• Visa authorities
• Universities or recognised institutions

How do I request cancellation under these criteria?

Submit your request via email or written notice. Include all required supporting evidence.

When does my liability end if cancellation is approved?

• Before the tenancy start date → Release applies from the tenancy start date (after approval)
• After the tenancy start date → Release applies 4 weeks after evidence approval
  • Rent remains payable until the release date

Will my deposit be refunded?

Yes. The damage deposit will be returned minus:

• Any unpaid rent
• Charges for room/flat damages

What situations do NOT qualify for cancellation?

• Completing exams or the academic year early
• Change of mind
• Single-semester courses
• Online study
• Choosing to commute

In these cases, you must find a replacement tenant.

Are there different rules by location?

• England → Governed by ANUK/Unipol National Code; Housing Act 1988 applies

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.