Red Queen,
Coventry

How is the deposit handled?

• The deposit varies by property and room type.

• It is required to secure the room.

• It is held in a government-approved deposit protection scheme.

• It cannot be used for rent.

When is the deposit refunded?

• After tenancy ends and inspection of the room (and communal areas, if applicable).

• Subject to deductions for damage or outstanding charges.

• Refunds may take up to 28 working days.

How is the deposit refund processed?

• Managed by the deposit protection scheme.

• Tenant must authorise the refund and provide bank details.

• A deposit repayment ID is required.

Are there currency or banking restrictions?

• Refunds are made in GBP only.

• International transfers may incur bank charges.

• Accounts must accept GBP payments.

When is rent due?

• Instalments: 14 days before tenancy start.

• Full payment: by 1 August before tenancy starts.

• Payment must be completed before move-in.

Can rent be deferred?

• Only if approved and supported by evidence.

• Minimum 2 weeks’ rent must be paid before move-in.

• £50 admin fee applies.

Are there booking fees?

• No booking fee.

• A deposit is required to secure the room and is refunded subject to terms.

Can deposits be transferred between years?

• Yes, via the deposit protection scheme.

• A new deposit is still required each year.

• The previous deposit is refunded after the prior tenancy ends.

What currency are payments and refunds made in?

• All payments and refunds are in GBP only.

• Bank charges may apply for international transfers.
  
  

How long do refunds take?

• Up to 28 working days after tenancy ends and inspection.

• Timing depends on the deposit protection processing stages.

How are summer stays priced?

• 0–4 weeks: standard pricing

• 4–6 weeks: 10% discount

• 6+ weeks: 20% discount

Are there extra summer discounts?

• Yes, longer stays may get additional discounts.

• 0–6 weeks: 10% discount

• 6+ weeks: up to 33% (eligible returning residents)

Can discounts be combined?

• No. Discounts cannot be combined with other offers.

• Subject to availability and property confirmation.

Can I cancel my booking shortly after accepting my offer or paying a deposit?
Yes, you may cancel your booking within 7 days of the following:

• Accepting your offer, or

• Paying your deposit

(This is the initial cancellation period.)

Conditions:

• You must not have moved into the property

Outcome:

• You will receive a full refund of your security deposit

What happens to my deposit refund if I cancel within the 7-day initial cancellation period?
Refund timing depends on whether the deposit has been transferred to a third-party deposit protection scheme.

If the deposit has NOT yet been transferred:

• A refund is normally made within 28 working days of cancellation

If the deposit HAS already been transferred to a deposit protection scheme:

• A refund may take up to 60 days due to the scheme’s processing time

• The refund will be issued directly by the deposit protection scheme

• You will need a repayment ID issued to you by the scheme to receive your refund

• Once transferred, the landlord cannot influence or speed up the scheme’s processing time

Legal context:

• Deposits are secured in a third-party deposit protection scheme due to legal obligations

What happens if I cancel after the 7-day initial cancellation period?

You will remain liable for rent.

You will be responsible for:

• Weekly rent (including each week or part-week)

This liability continues:

• Until the room is successfully re-let

What happens if the room is re-let after I cancel?
If a replacement tenant is found:

• You will be released from the tenancy agreement once the room is re-let

• A £50 variation of the contract fee will apply

• This fee will be recovered by retaining part or all of your deposit

• If your deposit is less than £50, the full deposit amount will be retained

How is my deposit handled in cancellation cases overall?
Within the 7-day Initial Cancellation Period:

• Full deposit refund, provided you have not moved in

After the 7-day period:

• You remain liable for rent until re-letting occurs

• A £50 contract variation fee applies if the room is re-let

• This fee is deducted/retained from your deposit

• Deposit refunds may be delayed if already transferred to a deposit protection scheme (up to 60 days) and processed by that scheme directly

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full accommodation contract for a comprehensive understanding of their cancellation policies.